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September 7, 2014 10:48:13 AM
In reply to Rosemarie, Cranford
Thanks for taking the time to write into TD Helps, Rosemarie! We would be happy to help!
You may change your e-mail address by using the Self-Service feature via your Online Banking. If you have not enrolled, you can do so for free here: http://bit.ly/1lU2qfY. The web page will ask you for to select your account type either "Personal" or "Business." After you select your account type, you will then be asked to accept the Online Banking Agreement. The next step will require the use of some personal information. You will need your account number, Social Security number, ATM/VISA debit card number and your email address. Once you fill in the required fields and select "Continue," you will then be asked to create three security questions. When you submit them, you will then have access to your account(s) online! If you have any issues enrolling or you have any other questions or concerns, you may contact us 24/7 at 800-493-7562. Our Digital Banking Specialists will be happy to answer any Online Banking questions you may have. Similarly, you can visit any TD Store in your area for help. For lobby hours and locations near you please visit: http://bit.ly/TDStores.
Once you've enrolled, to change your e-mail address, please follow the steps below:
1. Select the "Customer Service" tab
2. Under "Self Service", please click on "Change Address, Phone, E-Mail Address"
3. Please fill in the necessary fields then select "Send" to submit.
If you need to change your email address for messages related to online banking, balance and statement alerts, please follow the steps below:
1. Click the “Alerts” icon at the top of the screen
2. Click “Contact Management” from the menu on the left side of the page
3. Under "Edit/Delete Existing Contacts", click on the "Edit" icon next to the contact location you wish to change
4. Modify the necessary information and click "Save Changes"
In case you need additional help, please contact us at the number provided above. You also have the option of visiting us, during lobby hours, at any local TD Store. For the hours and locations near you, take a look here: http://bit.ly/TDStores.
Let us know if you have any questions and enjoy the rest of your day!
Brian M., Mount Laurel
September 7, 2014 10:50:09 AM