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I need to change password and can't get thru
October 6, 2015 12:15:04 PM
2 people recommended this |
In reply to molly, hingham
We're happy that you chose to reach out to us on TD Helps today, Molly.
If this is regarding your Online Banking and you know your current user name and password, you are able to log into your Online Banking and change your password via the "Customer Service" tab. It is located at the top right corner of your Online Banking screen. After selecting the tab, you would then click "Change Password."
If you do not recall your password but know your user name, you may reset your password from the website itself. To do so please follow this link: http://bit.ly/1eaISlq and select under password "Forgot your password?" It will take you to the "Reset Your Password" page, from there the website will then ask you to enter your user name and the last four numbers of your Social Security number. It will then prompt you to answer two of your security questions. Once they are answered correctly, Online Banking will prompt you to create a new password that will take effect immediately.
We invite you to take a look at the following tips that could help when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts
- Change it periodically, ideally every 90 days.
If you are unable to reset your password, you may give us a call 24/7 at 888-751-9000 and upon account verification we'd be happy to help.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling the number listed above. You can also change any of your passwords by visiting your local TD Bank. For a listing of hours and locations near you, please visit: http://bit.ly/TDStores.
We hope that you find this helpful and please have a great day!
Sandy D, Mount Laurel
October 6, 2015 12:34:33 PM
1 person recommended this