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I need to transfer my funds to hsabank please give me an email to send info on account to send to. Or fax
Frances, Ellington Ct
February 21, 2018 09:32:55 AM
In reply to Frances, Ellington Ct
Good morning, Frances.
We're sorry to hear that you'll be closing your account with TD Bank, but we appreciate you coming to TD Helps for assistance, and we'll be happy to provide you with all the instructions you may need to do so.
Here at TD Bank, when looking to close an account, the methods you have available to you can vary depending on the balance in your account. As you mentioned that you're looking to transfer your funds to another financial institution, it sounds as though your account may still have a positive balance, and we'll be happy to help you perform an external transfer so that you may have your funds transferred to another account.
Our External Transfer feature allows for funds to be sent to or requested from an account outside of TD Bank, and can be accessed from your Personal Online Banking. To log in, you're welcome to click here: https://go.td.com/1eaISlq. If you haven't yet enrolled, that's okay, as you can start the enrollment process by clicking here: https://go.td.com/1lU2qfY. To fully enroll, you will need your account number, you debit card number, a valid email address, and your Social Security Number.
Once you have logged on, you'll next want to select the 'Transfers' tab towards the top, left hand side of your screen. From here, to complete an External Transfer, you'll next want to click on the 'With Accounts Outside TD' tab. If you have never use this feature before, you will need to add your external account, and once you have done so, you may then enter in your amount, followed by the 'From' and 'To' account, and the date. If you'd like, you may even add a memo.
When performing an External Transfer, it's important to note that a fee may be assessed, and you're welcome to learn more by checking out our Fee Schedule here: https://go.td.com/2lbbfGg.
Once your account has a zero dollar balance, you're welcome to connect with us to request to have your account closed. You're first welcome to call 1-888-751-9000 to speak with one of our Banking Specialist, 24/7, or you may also send us a secure message.
To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, towards the right hand side of your screen, you should see a 'Your Secure Messages' section. To send a message, simply click 'Send us a secure message.'
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
In addition to calling or sending a secure message, if you'd prefer, you may also visit your nearest TD Store location to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR. While an account must have a zero dollar balance to be successfully closed over the phone or by secure message, a Customer Service Representative at your nearest TD Store location may close your account as long as your balance is not negative.
If you have any trouble performing an external transfer, or if you have any additional questions before closing your account, we invite you to connect with us at any of the methods mentioned above, and we'll be more than happy to help.
Thanks again for stopping by TD Helps, Frances.
Brittany M, Mount Laurel
February 21, 2018 09:34:26 AM