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I had my salary from Columbia university in your tdbank New York. Now the account is empty because I came back to Italy. I phoned many times to the custumer number, with no answer, and my online banking does not work because I mistaken the password. So please, I have all the reference numbers, find a way.
Paola, New York
January 17, 2016 10:07:02 AM
In reply to Paola, New York
Welcome to the TD Helps Community, Paola.
Before we begin, we're sorry to hear that you wish to close your account due to your move. We do want to let you know that we are committed to being available when you need us.
If you still wish to close your account, we understand and would be happy to help. Ways to close your account depends on whether you still have remaining funds or if your account reflects a zero balance. If your account reflects a zero balance, you may connect with us while outside the US by dialing 856-751-9000 or 215-569-0518 via landline with an Operator's assistance, and we will assist you with closing your account.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A P.O. Box 1377 Lewiston, Maine 04243-1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM.
Once the funds have been removed, please contact a Specialist 24/7 at the numbers provided above. Once connect and after account verification, our Specialists would be more than happy to help. Or, if it's easier, you can also send a Representative your request to close your account via Online Banking. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 2-3 business days to be completed.
Thanks for reaching out, Paola.
Alara B, Mount Laurel
January 17, 2016 10:08:24 AM