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January 25, 2015 10:59:47 AM
In reply to Jackie, Nutley
Welcome to TD Helps and thank you for sending us your question, Jackie.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us. If you still choose to close your account and you have a Personal account with a remaining balance, we'd recommend visiting any TD Bank Store near you to withdraw the funds and request that the account be closed. Please visit the above link to find a convenient location for you. To find out TD Store locations and hours near you, please visit: http://bit.ly/TDStores.
We understand your schedule is busy, please know that most of our Store locations are open 7 days a week, with extended hours on Thursdays and Fridays. Another option to close a personal account with balance on it is via a mailed written request. You may request to close your account and have any available funds in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. Your home Store is the TD location you visited to open your account. If you are unsure of which Store is your home Store, take a look at the link provided above.
If the balance in your account is already zero, or you have a remaining TD Bank deposit account that funds can be transferred to, you're welcome to send a Secure Message via your Online Banking account by logging it at http://bit.ly/1eaISlq and clicking the Customer Service tab. You'll find a link to Send a Message there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose this method.
If you're not currently enrolled for Online Banking and wish to enroll for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
Please note, an account closing request generally takes 2-3 business days to be completed.
Last but not least, if you have a Business account with us that you'd like to close, this request must be completed at a TD Bank Store location.
Thanks again for your visit today! We welcome you back anytime with any other questions, and take care.
LiShu R, Mount Laurel
January 25, 2015 11:00:54 AM