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barbara, cherry hill
January 4, 2015 10:44:32 PM
1 person recommended this |
In reply to barbara, cherry hill
Good evening and thanks for coming by TD Helps, Barbara! We'll be glad to assist you.
We'd like to inform you that an account can only be frozen if fraudulent activity occurred on that particular account. As we'd hate to see you go, we'll provide the ways that you can close your account.
One of the easiest ways to close your account is by requesting it to be closed via Online Banking. If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY; if you have a TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact us directly at 888-751-9000 for assistance with enrollment 24/7.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If your account has remaining funds, another way to close the account via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist anytime, at the number mentioned above. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
As always, you are more than welcome to stop by any TD Bank location during lobby hours to close out your account. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and enjoy the rest of your weekend, Barbara!
Katherine G, Mount Laurel
January 4, 2015 10:45:54 PM