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I got a problem with my online account being locked for exceeding the number of permitted answer attempts.
I live in Europe, Macedonia, and calling by phone would be too expensive for me. I also tried this one,
but I did not get a feedback.
Can I, please, get help with this one? I need to know my money balance.
Thank you and have a nice day.
November 9, 2016 02:48:30 PM
In reply to Aleksandar, Skopje
We understand your concern, Aleksandar.
Please know that we are unable to discuss account specific details via email as it is not considered a secure platform to do so. We apologize for any inconvenience this may cause.
As you've mentioned that you're unable to access your Online Banking, we encourage you to call us. You are able to reach us from overseas by dialing 856-751-9000 or 215-569-0518 collect from a landline telephone. Once speaking with a Banking Specialist, they will be glad to discuss your balance as well as help you regain access to your online account.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We apologize again for any inconvenience and we hope to hear from you soon.
Megan K, Mount Laurel
November 9, 2016 02:48:40 PM