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May 21, 2015 07:11:45 PM
In reply to yvonne, Wallingford
Good question, Yvonne! It would be our pleasure to give you some options regarding the transaction in question.
There may be several ways you could look into this depending on how long ago the transaction was processed, and how the transaction occurred (via check, debit card, or electronic transaction). If you know the exact amount of the transaction you are looking for, as you mentioned reviewing your statements, this would be a great way to confirm exactly when it posted to your account.
If you know the amount and an approximate timeframe when the transaction occurred, feel free to stop by your nearest TD Store location found here: http://bit.ly/TDStores during lobby hours and we'll be glad to assist in confirming the exact details; or, you can give us a call 24/7 at 888-751-9000 and we can review your account history right over the phone!
If you are unsure of the timeframe when the transaction posted to your account, you are more than welcome to place a research request with us either by phone or by stopping into a Store location at your earliest convenience. We'd be glad to look into this for you, but please note that a fee may apply for this request. Take a look here: http://bit.ly/1cTejgt to view our Personal Fee Schedule.
Hope this answers your question, Yvonne and let us know if you have any additional questions. Take care and have a great night!
Katherine G, Mount Laurel
May 21, 2015 07:13:06 PM