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wrote a check to Smithsonian back in June.. they keep billing me in spite of having cashed the check..need to retrieve a copy to send them
December 29, 2016 09:58:46 AM
In reply to kathy, Lansdowne
Thanks for submitting your question today, Kathy.
The easiest way to view images of checks that you wrote from June is to take a look at your online statements. If you were enrolled for online banking and signed up for paperless statements, your check images from this time frame will be included on the last page of your monthly online statement. You may view them by logging in to your TD Bank Online account here: https://go.td.com/1eaISlq. Once there, you can select the account you wish to view and on that screen, choose the green "Statements" tab.
If you're enrolled for online banking and receive paper statements, it's still possible that you opted to have your check images displayed on these statements for an additional fee, or that the check images come free with your account type. Please feel free to check on the last page of your monthly statements to see if these can be found there.
If you didn’t opt to receive paperless statements or don’t have these images on your monthly statements, we welcome you to contact one of our Banking Specialists 24/7 at 888-751-9000 to request a copy of this particular check to be sent to you via postal mail. After account verification, our Banking Specialists would be happy to help!
In addition, you may also send us a Secure Message with your request. To send a secure message, please log in to your personal online banking account here: https://go.td.com/1eaISlq, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check images to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request the check copy to be printed. For a listing of Store locations and hours please view: http://go.td.com/1f9DSJR
Please kindly keep in mind that if you'll be requesting multiple copies, please see our current Fee Schedule at http://go.td.com/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
We hope this helps!
Alara B, Mount Laurel
December 29, 2016 09:59:02 AM