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Jessica, Moorestown NJ
March 27, 2015 03:11:39 PM
In reply to Jessica, Moorestown NJ
We're sorry to hear you're having card issues, Jessica.
If you are referring to your TD Bank Visa Debit card which is linked to your TD Bank Checking, to connect with us while you are out of the country you may send us a Secure Message from your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
If you are able to access a telephone you may also reach us by dialing 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
Additionally, when traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you. When you do connect with our Banking Socialist, please inform them if your trip so a travel notification can be added.
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
Lastly, for a few tips to manage your money when traveling please check out: http://bit.ly/1fO8wKy, you may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We look forward to hearing from you Jessica.
Colleen B, Mount Laurel
March 27, 2015 03:12:30 PM