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I cannot get anyone on the phone; I need to have a charge refunded on my debt card and have been trying to call for a week now and this is my third attempt to use the 'easy and convenient' online services.
I would appreciate some kind of assistance to remedy
February 18, 2016 07:49:00 AM
In reply to Maria, riverside
We appreciate you reaching out to us on TD Helps, Maria. We'll be happy to point you in the right direction to file a debit card dispute.
We apologize to hear about your situation. In most cases, TD Bank should be able to file a claim on your behalf in regards to any unauthorized charges. We'd like to reassure you that we're here to safeguard your funds and assist you with this process.
We encourage you to call one of our Banking Specialists about the transaction, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, provide you with your options and file the appropriate type of dispute for you if applicable. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Let us know if you have any other questions, Maria.
Kris M, Mt. Laurel
February 18, 2016 07:49:16 AM