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Betty, Gaston,sc 29053
April 17, 2015 04:52:45 PM
In reply to Betty, Gaston,sc 29053
Thanks for getting in touch with us, Betty and we apologize to hear about this experience. We'll be glad to discuss this with you so you can best protect your accounts.
First, we'd like to share with you that TD Bank does utilize the services of a third-party company to conduct Customer Experience Surveys on our behalf. However, we have not been able to identify the number you provided as related to this service. We're glad to hear that you did not take this call, since we're unsure of the source. If you prefer to speak with one of our Representatives to report this, you may call us 24/7 at 888-751-9000 for assistance.
We also invite you to take a look here: http://bit.ly/1npPddy for more information about account security here at TD Bank. We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions or concerns.
Hope this helps ease your mind, Betty and we look forward to your call. All the best and have a great weekend!
Kristen P, Mount Laurel
April 17, 2015 04:53:44 PM