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June 18, 2015 01:09:19 PM
In reply to bienvenido, brooklyn
Hi Bienvenido and welcome to TD Helps!
We'd be happy to guide you on changing your password. If this is regarding your TD Bank Online Banking and you are able to log in, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re at the "Log In" page, please click on the “Forgot your password?” link that is located under the password. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you're unable to provide the information necessary to reset your password, you can call us directly at 24/7 888-751-9000. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking.
If this is for a TD Bank BusinessDirect login, feel free to contact Small Business at 800-493-7562, option 2.
Also, for assistance with either TD Bank Online Banking or TD Bank BusinessDirect you can visit us at any local TD Bank Store, during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Feel free to visit us again soon! Have an enjoyable day!
Sandy D, Mount Laurel
June 18, 2015 01:10:25 PM