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May 28, 2015 09:41:35 AM
In reply to Christina, Ridgewood
Thanks for joining us here at TD Helps, Christina.
Stopping a payment may vary depending on how the debit was originally initiated.
If the debit was done via your account number and routing number, the best way to cancel the payment is to reach out to the merchant directly. If you are unable to resolve this with the merchant, you can call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place a stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
However, a stop payment does not apply to debit cards, so if the payment was set up with your debit card number, a stop payment would not work. You may wish to close the card prior to the payment being authorized. However, to ensure the company can no longer withdraw money from your account again (if this is an automatic debit), we encourage you again to reach out the merchant. For some reoccurring transactions, closing the card may not stop the transaction from coming through in the future. Please keep in mind, if you have any other automatic debits that use your debit card number, you would need to change those over to your new card number as well. If you need to dispute any of the debit card transactions that have been taken out of your account, our Specialists would be happy to help.
Please also note, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum, however; to best assist you, we ask that you contact us directly by calling us at the number provided above to speak with a Banking Specialist, available 24/7 or visit your local TD Bank Store. Upon proper verification, we will be glad to review this payment in questions and assist in filing a dispute against the fraudulent transaction on your account.
We'd also like to share with you a few tips on how you can help manage your identity, please click here for more information: http://bit.ly/1gE1jyH and also here: http://bit.ly/1q23MZt for "Fraud and Identity Theft" tips.
We hope this helps, Christina. Please let us know if you have any other questions.
Yen D, Mount Laurel
May 28, 2015 09:43:38 AM