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May 21, 2015 04:24:35 PM
In reply to ELLISSA, GILBERT
Hi Ellissa, thanks so much for visiting us today. We're sorry for any trouble and will be glad to assist you with your check order.
From your message, it sounds like you may not have been able to log in properly to your online account to place this order.
If the issue might be your password and if you remember your User Name and have a Social Security number, you'll be able to reset this yourself. Please start here: http://bit.ly/1eaISlq. Then, please click the Forgot your Password? link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password. If you still can't log in, we suggest giving us a call anytime at 888-751-9000 and we'll be glad to help you get your online account back up and running.
Also, for your account security, the "Order Checks" option available online will allow you to place orders with information we already have on file for you. If this was the issue you were experiencing and if your address or any other info to be printed on your checks has changed, we welcome you to contact a Banking Specialist at your convenience to provide us with an update. Give us a call anytime 24/7 at the number listed above, or feel free to stop in at any TD Bank Store near you; please see http://bit.ly/TDStores for locations. And even if you don't need to update any information, we'll be happy to place a check order for you by phone or in person.
We hope this helps, Ellissa! Let us know of any other questions and have a wonderful evening.
Kristen P, Mount Laurel
May 21, 2015 04:25:31 PM