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I don't know why my persona checking account is locked as I didn't lock it. So I need to reset my password as your system doesn't recognize it. I am not near a telephone. Please help me reset my password from this computer. Thank you in advance for your assistance.
Paula, New York
December 30, 2017 07:48:33 AM
2 people recommended this |
In reply to Paula, New York
Good morning, Paula.
We appreciate you bringing your concerns to TD Helps, and we sincerely apologize that you're having so much trouble accessing your Personal Online Banking.
We'll be more than happy to help!
As you mentioned that you're having trouble resetting your password for your online banking, we're happy to announce that TD Bank currently offers a self-service feature to help you in situations such as these!
To get started with using our self-service feature, you'll first to click on the click link here: https://go.td.com/SMUhhl. After doing so, you should see a blue hyperlink that reads 'Forgot your password', and once you have clicked on this link, you will be brought to our User Name and Password Help screen. From here, you will next need to select your account type, and then enter in your User Name, as well as the last four digits of your Social Security Number.
Once you have successfully entered in your User Name and the last four numbers of your Social Security Number, you will be prompted to correctly answer all three (3) of the security questions you selected when first enrolling in online banking. Once you have done so, you will then be able to reset your password, and immediately access your accounts!
In the event that you do not remember your User Name, or if you have any trouble using our self-service feature, we ask that you connect with us directly. We understand that you may not be able to connect with one of our Banking Specialists over the phone, and because of this, we'd like to recommend that you visit your nearest TD Store location. Customer Service Representatives are here to help during lobby hours, and you're welcome to use the link here: http://go.td.com/1f9DSJR to find your nearest Store location, as well as their lobby hours and contact information. Just in case you may gain access to a phone, Banking Specialists can be reached 24/7 by simply dialing 1-888-751-9000.
We sincerely hope this helps, Paula.
Thanks again for joining us on TD Helps today, and we hope you have a safe and happy new year.
Brittany M, Mount Laurel
December 30, 2017 07:49:06 AM