Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Elliot, New York
May 8, 2015 06:04:51 PM
In reply to Elliot, New York
Hi, Elliot and thanks for getting in touch with us today via TD Helps!
As you may know, check images are available via your Online Banking account for the most recent 60 days of your account history. From your note, it sounds as if you'd like to see your check images from a time frame prior to this and we'll be happy to review some options here.
First, an easy way to view images of checks that you wrote is to take a look at your online statements. If you were signed up for paperless statements during the time frame you wrote the checks in, they would be included on the last page of your statement. You may view them by logging in to your TD Bank Online account here: http://bit.ly/1eaISlq. Once there, you can select the account you wish to view and on that screen, choose the green "Statements" tab.
If you receive paper statements, it's possible that you opted to have your check images displayed on these statements for a small fee, or that the check images come free with your account type. You can also check on the last page of your paper statements to see if these can be found there.
If you didn’t opt to receive paperless statements or don’t have these images on your paper statements, then we welcome you to contact one of our Customer Service Representatives anytime 24/7 at 888-751-9000 to request a front and back copy of the checks to be sent to you via postal mail. After account verification, our Banking Specialists would be happy to help!
You may also send us a Secure Message with your request. To send a secure message, please log in to your online banking account at the link above, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check images to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request the check copies to be printed. For a listing of Store locations and hours please view: http://bit.ly/TDStores.
Keep in mind that if you'll be requesting multiple copies, please see our current Fee Schedule at http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
We hope these options help and have a terrific weekend, Elliot!
Kristen P, Mount Laurel
May 8, 2015 06:07:03 PM