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account of a friend who has an account with Citibank NA. I cannot figure out how to do that given the transfer options I see in the "Transfer" tab on the online website. It only seems like I can do that to an account that is in my name which is not the case here. I have to transfer money every week and having to do it through writing a check and sending it makes no sense.
Stephen, Long Beach, N.Y.
July 28, 2014 02:57:54 PM
In reply to Stephen, Long Beach, N.Y.
Thank you for writing to us today, Stephen. We are happy to provide you with all the steps in order to process your transfers.
Transferring funds is easier than it has ever been before with our new feature called the "Person-to-Person" transfer, which allows you to send and receive funds via your Online Banking. This feature is free for transfers between TD Bank accounts and it allows you to send money domestically to any account inside and outside TD Bank without having to visit a Store. Also, you will be able to send money via text, email or by creating a contact and even set it up as a recurrent transfer. We invite you to check out http://bit.ly/1cz3aim for all of the exciting details. To use this feature, you will need to be logged in to Online Banking from the main website.
Once you have logged into your Online Banking, select the “Person-to-Person” tab to enroll for this specific feature (The “Person-to-Person” tab should show at the top of your page after logging into your TD Bank Online Banking. As long as you have a US address on file, you should be able to send funds using this option to another US account). You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and email address we have on file for you. Next we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete you’ll be ready to send the payment which your friend will receive in one business day or three business days as per your selection.
This feature does come with limits on the amount you can send or receive. For the information on the payment methods and amounts, please check out this link: http://bit.ly/1pADlWD (Pg 3. section1.16). To locate your current individual limits please follow these steps:
· Log into your online banking
· Click on the Person-to-Person Payments tab.
· Select the account in which you are sending the funds from
· Type in the person’s name, email or mobile number you are sending the funds to
· Type in the amount you’re trying to send
· Select the send date
· Click continue
· Complete the pop-up to add a new contact
· Click save
· Click on the info button (question mark) next to the amount box
If you are still having trouble sending funds, or if you do not have the "Person-to-Person" tab you may reach out to a TD Bank Online Banking Specialist 24/7 at 800-493-7562 for further assistance. Thanks again for visiting us, Stephen.
Colleen B, Mount Laurel
July 28, 2014 03:00:05 PM