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In the past I have authorized gateway to take payments directly from my checking account however it's not an auto pay. I did not authorize the $167. Payment, which caused a negative balance. Do I have any recourse and can I block them from doing this again?
January 22, 2015 09:13:13 AM
In reply to Lisa, Wantagh
Thank you for coming to TD Helps with your question, Lisa. We will be happy to give you the procedures to follow.
If you have previously provided this merchant with your TD Checking account and routing number, you will need to place a stop payment on all future scheduled payments from this vendor.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and assist you with your stop payment request.
Also, you may visit any TD Bank Store to have your account reviewed and future payments stopped in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt. An ACH dispute form can also be filed with your authorization during the call or visit.
If you have previously provided your TD Debit card number to this merchant and are unable to cancel future payments directly with them, we recommend contacting us 24/7 at 888-751-9000 and speak with a Customer Service Representative for possible options.
Thanks again for writing to TD Helps, Lisa. Let us know if you have any other questions and have a wonderful day.
LiShu R, Mount Laurel
January 22, 2015 09:14:14 AM