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January 22, 2015 10:18:34 PM
In reply to carolyn, Hamburg
Thanks for reaching out to us, Carolyn! Sorry to hear about any difficulties, we're here to help.
First, if you'd like someone to walk you through the transfer process, we'd absolutely love to help! We invite you to give us a ring 24/7 at 800-493-7562, and a Tech Support Specialist can assist right away.
We've also listed some instruction here, in case it will help! As we have two transfer features for different situations, External Transfers and Person-to-Person Payments, we'll review both for you.
External Transfers are used if you're sending money from your personal account with TD Bank to your own account at another Financial Institution. This option is available via Online Banking.
If this is the feature you prefer to use and you are already enrolled for Online Banking, please check here http://bit.ly/1eaISlq. After logging onto your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for some details.
When sending an External Transfer, you will have two delivery options, three-day or next-day delivery. To qualify for the next-day delivery option, you must wait 90 days from your first successful three-day transfer and must not have had any transactions that overdrew your account in the past 90 days. Please note, fees may apply for External Transfer service. For the Transfers Terms and Conditions, please see: http://bit.ly/1pADlWD, and for more information on our fee schedule, please take a look here: http://bit.ly/1cTejgt.
On the other hand, if you're looking to transfer funds from your personal TD Bank account to someone else's account, either at TD Bank or another Financial Institution; Person–to–Person transfers would be your option.
This feature is also available to you by logging into your Online Banking. Once you log in, you may click on the tab at the top of the page titled "Person-to-Person Payments." You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and email address we have on file for you. Next, we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete you’ll be ready to send the payment!
You will have the same two delivery options when sending a Person-to-Person payment as you do for External Transfers; there is three-business day and next-business day delivery. For any questions you have about either service, you can contact us at the number first mentioned above. Or, feel free to visit us at any TD Bank Store found here: http://bit.ly/TDStores.
If you are not currently enrolled for Online Banking for your personal accounts, no worries. We have you covered! You may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit card, your Social Security number and your email address. When you finish the enrollment process, you will have immediate access to your account(s).
Just in case you don’t have the information required to set up Online Banking or you need assistance enrolling, you may contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Hope this answers your question and provides some help, Carolyn! Great having you and enjoy your night.
Katherine G, Mount Laurel
January 22, 2015 10:20:42 PM