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On June 23/2017 I did online payment from my Debit card for my Credit one bank but the bank told me that the amount is not transferred I need to know about this?
July 3, 2017 08:51:02 AM
In reply to Tigist, Washington
We understand the need to have payments made on time, Tigist. We're glad to offer advice.
Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account to determine why the payment wasn't applied.
We recommend reaching out to us directly so we can review your concerns. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We also recommend reaching out to the merchant to issue a payment if the one you've made was unsuccessful.
We look forward to our conversation, Tigist, and thanks for visiting us on TD Helps.
Megan K, Mount Laurel
July 3, 2017 08:51:12 AM