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I opened a checking account today. But when I call to check the balance on my debit card my information can't be found
October 19, 2017 03:17:41 PM
In reply to Elizabeth, Lansdale
We're so glad to hear that you've just opened an account with us, Elizabeth! Welcome to TD Bank!
When an account is first opened, you may not be able to check the balance using the automated phone service that same business day, but don't worry! It will update during overnight processing and you should be able to use the automated service going forward.
If you'd like to check your balance today, we'd be glad to help. Just give us a call at 888-751-9000. Our representatives are here 24/7 and would be happy to access your account and provide you with your balance. You can also check your balance online if you've enrolled in online banking. If you haven't yet enrolled, we'd be happy to provide you with instructions.
As long as you have your account number, debit card number and Social Security Number, you should be able to set up your profile online or through our app.
To begin this, please click here: https://go.td.com/1lU2qfY. If you're doing this from a mobile device or tablet, it can be done with our app. Simply download our app to begin. You can click here: https://go.td.com/1hOPk1H to find our app for Apple or Google.
To start, you'll be asked to select whether this if for a personal or business account and press 'Continue'. You will then need to accept our Terms and Conditions to continue. Once you've accepted, you'll be taken to a screen where you'll need to enter the info I've listed above, as well as your name, email address, and what type of account you have. You can then create your username. Please note that usernames must contain at least one letter and one number and must be 6 to 32 characters in length. Once that's done, you'll need to create your password. Passwords are case sensitive, can be 8-32 characters in length, and must contain at least one letter and one number. Once you've entered all of this information, press 'Continue' to set up your Security Questions. Once this completed, you'll be all set!
If you do not have all of the necessary information or experience any problems enrolling in Online Banking, please give us a call at the number we've provided above. Our Customer Service Reps would be happy to get your online banking set up for you. You're also welcome to stop into any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope that this information helps. Thanks again for choosing TD Bank and have a wonderful day, Elizabeth!
Candice A, Mount Laurel
October 19, 2017 03:18:25 PM