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May 29, 2017 08:54:31 AM
In reply to teresa, warminster
We're sorry to hear that you're unable to access your new account, Teresa. We'd be glad to get you the help you need.
We recommend reaching out to a Banking Specialist directly so they may review your online profile. You are able to call us 24/7 at 888-751-9000 (800-493-7562 option 2 for BusinessDirect) and a Specialist will be glad to help you make this account visible.
You are also able to visit a TD Store for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
As you've mentioned that you're enrolled in online access, you are always able to send us a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Teresa. Have a good day!
Megan K, Mount Laurel
May 29, 2017 08:54:47 AM