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I opened up a new savings account this morning and they asked me if i wanted to transfer any money so i transferred an undisclosed amount of money into my new saving account and now i don't see my savings account on the app but it shows that i transferred my money and I'm a little worried because thats all the money i had..
Savannah, Margate, FL
November 11, 2017 09:11:28 AM
In reply to Savannah, Margate, FL
We appreciate you coming to TD Helps today, Savannah, and we apologize for any confusion this may be causing you.
However, please don't worry! We're here to help and provide you with some peace of mind.
Before we begin, we'd first like to take a moment to explain that when an already existing TD Bank Customer opens a new account, it may take up to 24 hours for their new account to be visible through their Online Banking. Based on the information you have provided, it sounds as though this may have occurred with your new account. If this is the case, we're here to help.
If you're still unable to view your new account, you're more than welcome to connect with us in whichever method is the most convenient for you, and we'll be happy to have your account added to your Online Banking. You may first call and speak with one of our Banking Specialist, 24 hours a day, 7 days a week, at 1-888-751-9000, or if you'd prefer, you're also welcome to visit a TD Store location. Our Customer Service Representatives are happy to help during lobby hours, and you're welcome to use the link here: http://go.td.com/1f9DSJR to find your nearest Store location, as well as their lobby hours and contact information.
If you're unable to call or visit a Store location, that's okay too, as you can always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this information was helpful, Savannah, and please let us know if you have any additional questions or concerns.
Enjoy your weekend!
Brittany M, Mount Laurel
November 11, 2017 09:11:45 AM