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June 6, 2015 04:10:11 PM
In reply to Damaris, Miami
Thanks for writing in and sorry to hear you've encountered some difficulties with your Go Card, Damaris. We'll be happy to help you resolve this.
First, we apologize for the trouble and we invite you to give a call to our Go Card Specialists at 855-219-8050, available 24/7. They'll certainly be able to help you with your Go Card account. If you have it available, to best assist you we recommend providing the confirmation number for your card that was sent via email when you applied. If not, don't worry as they can locate your account otherwise.
During your call, they'll be able to send a replacement card for you. Please note that your original card was mailed to the address you entered online, which is likely the billing address connected to the TD Bank Debit or Credit card you used to load the account. If this information doesn't match, this may have been the reason that it wasn't received. A Specialist can also review this info to be sure we have the correct address on file for you. Please allow 7-10 business days to receive your replacement card via mail.
For any other inquiries you may have, you can also refer to our Frequently Asked Questions at http://bit.ly/1gRpCay, or inquire with the Specialist at the number above when you call. We're also available at any TD Bank Store found here: http://bit.ly/TDStores.
Hope this helps, Damaris! We look forward to chatting with you again soon.
Justin B, Mount Laurel
June 6, 2015 04:10:50 PM