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I overdrafted my student checking account by accent but as soon as i got the notification i paid it back right away. But i was still charged a $35 fee but a whole day later. Is this allowed? Or can the fee be taken off?
September 27, 2017 10:42:23 AM
In reply to Sadie, Warminster
This is a great question, Sadie, and we'll be more than happy to help.
To start, we'd first like to take a moment to explain that here at TD Bank, we process transactions chronologically based on the date and time you initiated the transaction. As you mentioned that your account was overdrawn before you were able to make a deposit, this would cause an Overdraft Fee to be assessed to your account as, stated above, transactions are now processed chronologically. If you would like to learn more about how transactions are processed, we invite you to check out the link here: https://go.td.com/1S15XER.
If you would prefer to discuss your account and refund eligibility with a Specialist, please don't hesitate to connect with us directly, and we'll be happy to go over your account in further detail.
Our Banking Specialists are available to help 24 hours a day, 7 days a week, and can be reached by calling 1-888-751-9000, or you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
You would also have the option of sending us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry we couldn’t further assist you today, and we appreciate you understanding that TD Helps is not considered a secure forum, and because of this, we do not have access to your account or personal information.
We hope this helps, Sadie. Take care.
Brittany M, Mount Laurel
September 27, 2017 10:42:44 AM