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April 29, 2015 06:33:37 AM
In reply to Eileen, Rockaway
Welcome to TD Helps and thank you for sending us your question, Eileen.
Based on the information you provided, it sounds like you're referring to a bill payment you scheduled via TD Bank Online Banking. If so, we'd like to explain to you that when scheduling bill payments via www.tdbank.com, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the biller.
This payment method is determined by the Biller. We always try to send the payment out electronically; however, if your Biller is not set up to receive electronic transmittals from financial institutions or if there is some information that does not match (such as the account number or account-holder’s name), we process a paper draft check and mail it directly to the Biller at the address you provided when this payee was added.
This being said, if your American Express bill was paid by paper check, you may obtain a copy of this bill pay check online under account history section once it is presented for payment. If this bill payment was processed electronically on 4/21; although a copy of this bill payment will not be available, this transaction will still be listed under account history section under that specific date.
If you have any additional questions about our bill pay service, please feel free to call 800-493-7562, 24/7 to speak with one of our Tech Support Specialists.
Lastly, if you've scheduled this payment via your payee's website, we would recommend reaching out to your payee directly for further assistance.
If you have any other questions, please do not hesitate to ask, Eileen.
LiShu R, Mount Laurel
April 29, 2015 06:35:19 AM