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I paid a few bills using the online banking and received confirmation of these payments. Now the companies have not received these payments and they are not showing up on my bank statement, but I paid them. Could this be a glitch?
April 6, 2016 07:19:18 AM
In reply to Vanessa, Bolton
Good morning and welcome to TD Helps, Vanessa.
To best assist you with your bill payment inquiry, please contact us directly at 800-493-7562, 24/7 to speak with one of our Tech Support Specialists. Upon proper account verification, they'd be more than happy to review your account and your bill payments with you. Also, you may visit any TD Bank Store to have your account reviewed in person, during lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As you are enrolled for online banking, you may also send a secure message via online to inquiry about the status of your recent bill payment status. To send a secure message you must first logon to your TD Bank online profile by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logonhttp://bit.ly/1rvBmq8 and send a secure message.
We thank you again for stopping by today, Vanessa. We hope you have a great day!
LiShu R, Mount Laurel
April 6, 2016 07:20:18 AM