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I paid my mobile bill tru your td app I got charged but when I check my mobility account the bill is still there. Can you guys help me with this? I don't wanna lose my money for nothing
Nic, Victoria BC
December 3, 2016 08:24:22 AM
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In reply to Nic, Victoria BC
Thanks for contacting TD Helps today, Nic. We'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Nic, and we hope you enjoy your weekend.
Customer Service Team, Mount Laurel
December 3, 2016 08:24:41 AM