Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
6/25/2015 for 87.00 was not received although it is shown on my statement
July 9, 2015 04:05:16 PM
In reply to Alice, Ocean
Thanks for connecting with us, Alice, and we apologize to hear that your payment wasn't received as you expected. We'll be happy to point you in the right direction.
To assist you with this payment, we will need to review your account in order to check on the status of your request. As we would like to assist you directly, however, we do not have access to your personal information since this is considered an unsecured forum.
From your message, it sounds as though you used TD Bank Bill Pay to make your payment to Capital One. If so, feel free to give us a call anytime, 24/7 at 800-493-7562, Option 3, to speak with one of our Tech Support Specialists. After account verification, they'd be more than happy to review the status of the Bill Payment with you. Or, if you made any other type of payment, connect with us on 888-751-9000, 24/7 for further assistance.
If you'd like, you may also send us a Secured Message so that we can check on this for you. To do so, please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and a friendly Representative will respond shortly. Or if you'll be near your local TD Bank Store, feel free to stop in, and find any Store details you need here: http://bit.ly/TDStores.
We hope we helped to get this resolved for you, Alice, and please don’t hesitate to reply with any questions you have. Have a great afternoon.
Justin B, Mount Laurel
July 9, 2015 04:05:50 PM