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June 25, 2015 01:12:13 PM
In reply to Jeanne, Albertson
Thanks for making a stop here at TD Helps, Jeanne. We understand your concerns.
In general, you may overdraw your account by up to $5 per day without being charged a fee. If your negative balance exceeds $5 at the end of the day, we will charge you for each transaction that posts to your account that overdraws your account, up to 5 overdraft fees per day. Please follow here: http://bit.ly/Yv0ulC for additional detailed information on page 3.
As this is pertaining to your specific account, we would need to review this further with you. We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, you may also send us a secure message if you are enrolled for Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps and please do not hesitate to let us know if you have any other questions.
Yen D, Mount Laurel
June 25, 2015 01:19:37 PM