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August 26, 2015 12:00:46 PM
In reply to Megan, Mount Laurel
i did not finish my security questions, and can not get back to them the temporary password I already had is used up, how can I start over
August 26, 2015 12:19:55 PM
In reply to richard, hamburg
We're sorry to hear that you've forgotten your password, Richard. We'd be glad to help you log in again.
You can reset your password for Online Banking by clicking here: http://bit.ly/1eaISlq. Next, please click on the "Forgot your password?" link under the password field. You will need your user name and the last four digits of your Social Security Number and click on "Continue." You will be required to answer two of your security questions and then create a new password. Take a look at the following tips that could help when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you have trouble with the directions above for your personal account or for help changing your BusinessDirect password please contact our Tech Support Team 24/7 at 800-493-7562.
For assistance with your password for your Credit Card check out: http://bit.ly/1lVKil9. On the right, please select "Recover Password." For additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
We hope this helps, Richard and have a lovely day!
Megan K, Mount Laurel
August 26, 2015 12:21:06 PM
We're sorry to hear that you're still having trouble, Richard.
You are able to begin the process again by returning to the main log in page here: http://bit.ly/1eaISlq. Next, select "Forgot your password?" as you did before.
If you continue to have trouble, we ask that you contact us directly for assistance. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to help you reset your password.
Similarly, you are able to visit any TD Store during lobby hours for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this helps and have a good day!
Megan K, Mount Laurel
August 26, 2015 12:22:13 PM