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February 12, 2015 01:33:50 PM
In reply to Adele, Havertown
Thanks for writing in today, Adele.
In general, you may overdraw your account by up to $5 per day without being charged a fee. If your negative balance exceeds $5 at the end of the day, we will charge you for each transaction that overdraws your account, up to 5 overdraft fees per day. Please follow here: http://bit.ly/Yv0ulC for additional detailed information (page 3).
Please understand that we'd love to assist you with your fee inquiry; however, we don't have access to your account information since this is considered an unsecured forum. We encourage you to contact our 24/7 Banking Specialists at 888-751-9000 and they would be glad to review your account with you and explain to you what has caused the fees. If you call and speak with one of our Banking Specialists, we'll also be more than happy to offer some suggestions in order to avoid overdraft fees in the future. Also, if you're currently enrolled in Online Banking, you can login here http://bit.ly/1eaISlq and once in, you can send us a Secure Message to inquire about this fee in more detail. While logged in to your online profile, on the left hand side you should see an option to "Send a Secure Message" located in the Message Center. If you have not enrolled, please call us 24/7 at the same number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
As always, you are most welcome to sit down with a Banking Specialist in person if you'd prefer at any TD Bank Store. Find the closest one here http://bit.ly/TDStores and step in during lobby hours to discuss.
Last but not least, we invite you to take a moment and follow here: http://bit.ly/1AlDFOr for some helpful information regarding the overdraft options available through TD Bank. It may help you to avoid or reduce these type of fees in the future.
Let us know if you have any other banking questions, Adele. Enjoy the rest of your day!
LiShu R, Mount Laurel
February 12, 2015 01:40:33 PM