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I rec'd a warning that my new chip card needs to be activated or current debit card will be turned off. THAT IS my current debit card. I activated it a month ago. Is my new card going to be turned off?? I've been using it for several weeks. Don't know why TD Bank shows it inactive..
Jane, Hackensack, NJ
August 5, 2016 08:54:45 AM
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In reply to Jane, Hackensack, NJ
Welcome to TD Helps, Jane. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jane. Have a good day.
Megan K, Mount Laurel
August 5, 2016 08:54:55 AM