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For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I receive an email from email@example.com, thinking its a scam email?
February 21, 2017 05:13:33 PM
In reply to Pamela, Waxhaw
Thank you for bringing this to our attention, Pamela. We'd be happy to assist you with what to do next.
First, we'd like to let you know that we have identified this message as a phishing attempt. This message was not sent to you by TD Bank. We recommend deleting this email immediately and ensure you do not click on the link nor provide any personal account information.
If you'd like, before you do so, you may send us a copy of the email for our research. Please forward it to us at firstname.lastname@example.org. You may also call us about phishing and identity theft 24/7 at 888-751-9000.
Additionally, we invite you to take a look here: https://go.td.com/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions and concerns. TD Bank will never email you and ask you to provide personal information. Check out this link for more details about security: https://go.td.com/1sfKEnw.
Again, thank you for letting us know, Pamela and have a good night.
Shanika A, Mount Laurel
February 21, 2017 05:14:02 PM
I have income tax. My account only for income tax. May be have to pay $100.00. Pleas take from my income tax returne.whatever my myreturne cut $100.00 pleas.
February 23, 2017 12:59:27 PM
In reply to NAZMA, Manhattan
Thanks for joining in, Nazma.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to discuss the specifics of your account.
We recommend contacting us directly to discuss your account. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope to hear from you soon, Nazma, and have a good day.
Megan K, Mount Laurel
February 23, 2017 12:59:38 PM