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My funds are still pending. Because of the hold it has caused me to over draft my account because I thought that my funds were available in later than 6am on. The day of my payday
January 13, 2018 11:21:36 AM
In reply to CheriLynn, Anderson
Good morning, Cheri Lynn, and thanks for bringing your concerns to TD Helps.
We apologize for any confusion you may be experiencing with your direct deposit, and we'll be more than happy to clarify.
Here at TD Bank, all direct deposits are processed with the same date and time that is provided to us by the creditor. Additionally, funds from a direct deposit are made immediately available, even if they are still reflecting in your 'Pending' transactions. If you received your direct deposit later than anticipated, we recommend speaking with your employer directly to determine what may have occurred.
As you also mentioned that you were unaware of your balance at the time your purchases were made, we'd like to take a moment to review TD Bank's great Online Banking feature. This feature is great for keeping track of your available balance, reviewing your transactions, and so much more. If you'd like to learn more about our Online Banking feature, we invite you to check out the link here: https://go.td.com/1NsLes1. We also have a Mobile Banking app, which provides the same features above with the access of monitoring your accounts on the go. To learn more about this feature, feel free to click here: https://go.td.com/2gkUc4O.
If you would prefer to review your account or any fees that you may have been assessed, you're more than welcome to do so. We first invite you to call 1-888-751-9000 to speak with one of our Banking Specialist, 24 hours a day, 7 days a week. Customer Service Representatives are also happy to help at any number of our Store locations, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would then like to recommend that you send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again for any confusion you may have experienced, Cheri Lynn, but we hope this helps.
Thanks again for stopping by, and please enjoy your Saturday.
Brittany M, Mount Laurel
January 13, 2018 11:22:02 AM