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I received my new VISA debit card (chip)l but the number is different from my old card. Is this correct?
August 16, 2016 11:31:45 AM
In reply to Valerie, Peru
We understand your concern, Valerie. We'd be glad to clarify.
Please know that there are times when TD Bank will issue you a new debit card that may have a different number than your previous card.
If you have any concerns about your account/debit card, you are more than welcome to contact a Specialist directly about your account. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Keep in mind, it is important to update any automatic payments you have with your debit card now that the number is changed. Be sure to contact each merchant directly.
We hope this clears things up for you, Valerie. Have a good afternoon!
Megan K, Mount Laurel
August 16, 2016 11:31:54 AM