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checking account indicates the payment was delivered on 12/8. Please advise regarding the date difference I received my TD Credit Card statement and I was charged a $25.00 fee for a late payment (it says $ received 12/14), yet my bill pay section of my checking account indicates the payment was delivered on 12/8. Please advise regarding the date difference as It appears to me funds were on time
December 23, 2016 09:50:00 AM
In reply to Joan, Parsippany
Thanks for contacting TD Helps today, Joan. We'll be happy to point you in the right direction.
As your TD Visa Credit Card account has been assessed with a late fee, you may contact our Banking Specialists directly over the phone, or at a local TD Bank Store during lobby hours, to speak with someone in regard to your concerns. To find out the Store locations and hours near you, please visit, http://go.td.com/1f9DSJR.
To speak with us 24/7 via telephone, please dial 1-888-561-8861. After account verification, a TD Card Services Specialists will be happy to help in the best way they can.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We hope this helped, Joan. Please enjoy your weekend, and happy holidays.
Customer Service Team, Mount Laurel
December 23, 2016 09:50:18 AM