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just received a paper statement which due to the $1.00 fee has pushed my account balance to $99.00 which means that I will now incur a service charge for the account. Can you help reverse this process a? Thanks. Please see my original search question.
April 13, 2017 05:16:37 PM
In reply to John, Grimsby
We understand your concern and appreciate you coming to TD helps for assistance, John.
Please understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. We are more than happy to guide you in the right direction.
To better assist you, we ask you please choose from the following options:
First, you may contact us 24/7 at 888-751-9000, or feel free to visit us during lobby hours to speak with a Customer Service Representative. Upon proper account verification, we will be glad to assist you. Click here: https://go.td.com/1nq31dc for a list of TD Stores and hours near you.
If you are enrolled for online banking, you may also send a secure message. To send a secure message you must first logon to your TD Bank online profile. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you choose this option to communicate with us, you should expect a response within 24 hours.
We hope this helps and please do not hesitate to let us know if you have any other questions.
Shanika A, Mount Laurel
April 13, 2017 05:16:57 PM