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Aliesia, Long Branch
August 5, 2015 08:21:00 AM
In reply to Aliesia, Long Branch
It's great to have you here on TD Helps, Aliesia.
We'll be sure to provide some important information regarding pending transactions.
If this transaction is still currently pending, you may request to have the funds released. The vendor would need to fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from a representative expressing that they authorize the hold to be released.
However, if the transaction has already been posted to your account, we recommend contacting the merchant directly to request a stop or cancellation.
Additionally, if the pending transaction is unauthorized, we ask that you contact us immediately for further assistance at 888-751-9000 to speak with one of our 24/7 Banking Specialist. You may also stop by and visit us during lobby hours at any local TD Store. For lobby hours and locations of TD Stores near you please visit http://bit.ly/TDStores.
Please note: if the transaction was already pending before closing the Debit Card that was used, closing out the Debit Card will not cancel the transaction.
Hope this helps answer your question and have a nice day.
Brian M., Mount Laurel
August 5, 2015 08:21:54 AM