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March 25, 2015 06:06:18 PM
In reply to kierra, Washington
Welcome to TD Helps and thank you for sending us your question, Kierra. Congratulations on your new move!
We would certainly be happy to send you a new card, however, we would first like to inform you on ways to also update your address on file with us.
For personal accounts, you're welcome to call us anytime at 888-751-9000 to request it to be updated. You may also send a request via online banking, this link: http://bit.ly/1eaISlq will bring you to the login page. Once you're logged in to your account, please click on the "Customer Service" tab, then under the Self Service section you can click the link that says "Change Address, Phone, E-Mail Address."
If you'd prefer, you can also change your address by visiting a local TD Bank Store, during lobby hours or mailing in your request. For locations and hours please check out: http://bit.ly/TDStores. Our mailing address for this request is: TD Bank, NA 6000 Atrium Way Mt Laurel, NJ 08054 Mail Stop # NJ5-002-215. Please make sure to include your signature.
For business accounts you may also stop by a TD location, send us a secured message via Online Banking or send us a request through the mail, as described above.
If you have a business account with multiple signers, address changes must be completed at your local TD Bank Store.
Updating your address on a Credit Card can be done by calling 888-561-8861, logging in at http://bit.ly/1lVKil9, or by stopping by any TD Bank location. Once you log in online, please click on "Services" then "Manage Credit Card" and finally "Update Mailing Address and Phone Number." You address change will take effect immediately on your Credit Card.
Please understand that even though we would like to help you update your address directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, you are more than welcome to connect with us using any of the convenient methods which follow and we'll be happy to update your mailing address.
Please be advised that your change of address request can take up to 3 to 5 business days to be completed. Once changed, we can make sure your brand new Debit Card is sent to your new address!
To order a new Debit Card, you may call Customer Service 24/7 again at 888-751-9000. After account verification, the Customer Service Representative will place an order for a new card that will be sent to the mailing address on your account.
Another way you can go about ordering a Debit Card is by sending us a secure message through Online Banking. To do this, you must first be enrolled for Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/debit card. If you run into any problems enrolling, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. After you've successfully enrolled, you can send a secured message by selecting the "Customer Service" tab under "Message Center" then click on the "Send a Message" link. For this particular request, please select "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request. You will receive your new TD ATM/Visa Debit card in the mail and it may take up to 7-10 business days depending on the post office.
You can also visit any TD Store during lobby hours and our Customer Service Representatives would be happy to help print you a Debit Card on the spot! You'll even leave with your new card the same day. Here is our link again for local TD locations: http://bit.ly/TDStores.
To obtain a new card that is linked to a business account, you can send us a secure message via your Online Banking or you can also stop by a TD Store for further assistance.
Let us know if you have any other questions. We hope you have a nice night!
Justin B, Mount Laurel
March 25, 2015 06:09:21 PM