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March 13, 2017 08:43:54 AM
In reply to Rebecca, Waterloo
Welcome to TD Helps, Rebecca. We'd be glad to discuss how transactions work.
When a transaction is cancelled by a business, they typically send notification to the bank. When they do, it is to inform us that they will not be collecting on the funds in question. Once this occurs, the authorization for the transaction typically expires and the funds return to your account.
If this does not occur and the item applies to your account, we recommend contacting the business first so they may issue a credit. If they're unable to do so, we recommend contacting us directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that if this is in regard to your account with TD Canada Trust, we recommend contacting them directly for clarification. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
We hope this clears things up, Rebecca. Have a good day.
Megan K, Mount Laurel
March 13, 2017 08:44:06 AM