Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
After activating my visa/debit I can't use any online services that I have associated with it such as uber or ticketmaster. How do I fix this?
July 5, 2017 10:49:54 AM
In reply to Deziray, Oshawa
Thanks for coming to TD Helps for your answers today, Deziray!
We'd like to take a moment to let you know that, currently, TD Helps is not considered a secure forum. Because of this, we are unable to access your account specific information to confirm the exact reason why your Debit Card may not be working. Typically, this is caused by a new Debit Card not having been activated, but as you have stated that you have already activated your card, we recommend that you contact us directly so that we may further assist you.
The first and most convenient way to get in touch with us is to contact a Banking Specialist at 1-888-751-9000. Specialists are available 24 hours a day, 7 days a week. You may also visit us at your nearest TD Store location. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry we couldn’t be of more assistance, Deziray. Have a great morning!
Customer Service Team, Mount Laurel
July 5, 2017 10:51:22 AM