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September 7, 2015 11:51:19 AM
1 person recommended this |
In reply to Daniel, London
Thanks for joining us here this morning, Daniel. We are spry to hear about your online banking difficulties and would be glad to help.
For help with setting up your TD Online Banking, we invite you to connect with our Banking Specialists who are available 24/7. To connect with us from outside the US, please dial 856-751-9000 or 215-569-0518 via landline with an Operator's assistance. After account verification, we'd be more than happy to help!
You also mentioned you were looking to transfer funds from your TD account to an account you currently have in the UK. We do apologize, however at this moment; you may only send funds between your TD accounts to an account you have with a different Financial Institution within the US.
If you have a TD Debit card handy, you have the option of withdrawing funds at any ATM machine that displays either the VISA or PLUS logo. The TD Bank Debit Card may also be used to obtain a VISA Cash Advance if a compatible ATM is not available. Also keep in mind that fees may apply for ATM withdrawals, and see our current Fee Schedule at http://bit.ly/1cTejgt to check it out.
Additionally, if you have your checkbook available, you may also want to write a check and deposit the check into the account you have in the UK.
You may also want to connect with your Financial Institution located in the UK for any other options they may have to offer.
We hope this helps and please let us know if you need anything else. Have a good day.
Yen D, Mount Laurel
September 7, 2015 11:53:07 AM
1 person recommended this
In reply to Yen, Mount Laurel
Dear TD Bank,
I recently received a letter from you informing me that as i am now over the age of 24 my account will be changed and i will now be expected to pay a maintenance fee. I am a UK Citizen and only opened the account 2 years ago whilst i was working at a camp in Maine. Unfortunately i do not have my account number to hand in order to access online banking. I wish to close my account in order to not obtain the maintenance charges. How can i best go about doing this? Kind regards, Daniel
March 31, 2017 05:43:06 PM
Thanks for contacting TD Helps today, Daniel. We'll be happy to point you in the right direction.
Ways to close your account depends on whether you still have remaining funds, or if your account reflects a zero balance.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. Your Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at: http://go.td.com/1f9DSJR.
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you may contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa Debit Card, you may also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, https://go.td.com/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM. In addition, as you are currently overseas, please be aware that these transactions may not be debited for the same amount that you intended to withdraw from your TD Bank account due to the current exchange rate at that time.
Once the funds have been removed, please contact our Customer Service. As you have stated that you are currently overseas, you may also connect with us by dialing 1-215-569-0518 via landline with an Operator's assistance. Once you have connected, and after account verification, our Specialists will be more than happy to help. Or, if it's easier, you may also send a Representative your request to close your account via Online Banking. Please log in to your account here: https://go.td.com/1eaISlq. Once you are logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 2-3 business days to be completed.
We hope this helped answer your question Daniel, and we hope you have a great weekend.
Shanika A, Mount Laurel
March 31, 2017 05:46:37 PM