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I am trying to log in to our bank account, it is a business account, and I do not know the security questions. I recently took over the business, the last director did not leave any information behind except the password and username and we can not reach her because she did not leave on good terms. How do I access my account online if we do not have the information to log in?
February 10, 2016 12:31:07 PM
In reply to Melanie, Portland
Thanks for stopping by the TD Helps Community, Melanie.
If you are having difficulties with your online security question, we recommend that you contact our Banking Team 24/7 at 1-888-751-9000. After one of our Specialists completes account verification, they’ll be able to assist you in gaining access to your Online Banking in no time.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2. We're also glad to share a few tips to help you with remembering your security questions:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question. -Avoiding abbreviations in your answer, like "NYC." instead of "New York City ". -Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
You may also visit your local TD Bank Store during lobby hours, where a Customer Service Representative will be able to help you. Please check here http://bit.ly/TDStores for TD Store locations and hours near you.
We hope this helps, Melanie and take care.
Alara B, Mount Laurel
February 10, 2016 12:31:29 PM