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April 6, 2015 01:59:42 PM
In reply to Janis, Milton
Welcome to TD Helps, Janis.
We understand your concern and we are glad to inform you that changing your IVR PIN does not affect the PIN on your TD Debit Card. If you wish to change your PIN for your TD ATM/Visa Debit Card, we'd be happy to go over the options with you.
If you know your current PIN and would like to change it, you can do one of the following:
- When visiting any TD Bank ATM you can insert your card into the ATM and enter your current PIN. Choose “Change PIN” as a transaction option and then enter your new PIN selection by following the prompts on the screen. This option only
applies if you know your current PIN number.
- You could call our Voice Response Unit at (888) 553-4122 and follow the prompts to change your PIN. You will need your TD Debit card handy for this option.
If you do not remember your PIN number and need to reset it, you can do one of the following:
- Visit us at any TD Bank Store with proper ID; check out http://bit.ly/TDStoresfor a listing of TD Bank Store locations and hours.
- You can call our Banking Specialists 24/7 at 888-751-9000. Once one of our dedicated Banking Specialists verifies your account, we can send you a PIN reminder via mail. PIN reminders sent by mail may take 7-10 business days to receive depending on your postal office.
Please let us know should you have any other questions. Have a wonderful day.
Yen D, Mount laurel
April 6, 2015 02:07:53 PM