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My TD Bank gift card is saying invalid security number when I try to do online purchases. It also says that when I tried to sign into TD Bank . But when I called to check the balance the security number is correct and there is still money on the card. I haven't been able to use it. Because of this issue.
January 13, 2018 01:35:11 PM
In reply to Danielle, Philadelphia
Happy Saturday, Danielle, and welcome to TD Helps.
We apologize that you're having so much trouble making purchases using your TD Bank VISA Gift Card, and we'll be happy to connect you with someone who can help.
As you mentioned that you have already registered your card, and are still having trouble, we'd like to recommend that you speak with one of our Gift Card Specialists directly so that they may review your card with you. For your convenience, our Gift Card Specialists are here to help with any questions or concerns 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-294-2249.
We apologize again for any inconvenience this may cause; however, please understand that as TD Helps is not considered secure, we are unfortunately unable to access your personal information at this time.
We look forward to hearing from you soon, Danielle.
Brittany M, Mount Laurel
January 13, 2018 01:35:49 PM