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December 5, 2014 06:50:41 AM
In reply to Joan, Bellmawr
Thanks for coming by TD Helps, Joan. We understand how important it is to be able to view your account online. We'll be sure to get you in the right direction.
If you remember your Online Banking User Name and also have U.S. Social Security Number, you will have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your User Name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not remember your User Name or don't have Social Security Number, please give us a call 24/7 at 888-751-9000 to speak with one of our Banking Specialists. Upon proper account verification, they will be able to help you resetting your online banking Password in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores. If you need to reset the Password for your BusinessDirect account, please contact us at 800-493-7562, option 2, to speak with our Small Business Team, also available 24/7.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861. To reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
Enjoy your weekend Joan! Stop by again anytime.
LiShu R, Mount Laurel
December 5, 2014 06:52:48 AM