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Not to long ago i lost my debit card. I thought that it would show up in a day or two but that hasn't happened. Do i just go into the nearest TD bank to get a new one or to i have to cancel it out on your website?
February 2, 2015 11:54:51 AM
In reply to Jackson, Wilmington
Hello Jackson, we're sorry to hear that you have lost your debit card and would be happy to help point you in the right direction for immediate assistance.
Just in case that you have not yet done so, we encourage calling us immediately at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to close your debit card for you and have a new one mailed to your address on file. Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Please note that it may take 7-10 business days to receive your new debit card via mail.
If you wish to receive a new debit card right away, you may visit any TD Bank Store during normal lobby hours to obtain one. For a listing of TD Bank Stores and hours in your area, please see here: http://bit.ly/TDStores. You will be able to obtain a new card at your local TD Bank Store instantly.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Last but not least, please be sure to review your recent account activities and report to us immediately if there are any unauthorized or unrecognized transactions on your account.
If you have any other questions, please do not hesitate to ask!
LiShu R, Mount Laurel
February 2, 2015 11:58:06 AM