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Please tell me why a payment was not made on the day I requested it.
March 25, 2016 09:25:04 AM
In reply to Helen, Philadelphia
Welcome to TD Helps and thank you for sending us your question, Helen.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we recommend contacting us 24/7 at 800-493-7562, Option 3 to speak with one of our Tech Support Specialists. Upon proper account verification, they can confirm the payment status of this particular payment in question. If you prefer, you may also stop by any of the TD Store locations in your area during normal lobby hours for assistance. To find out TD Store locations near you, please visit: http://bit.ly/TDStores.
In addition, as you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Thanks again for your visit today! We welcome you back anytime with any other questions, Helen. Enjoy your holiday weekend!
LiShu R, Mount Laurel
March 25, 2016 09:25:28 AM